Privacy Policy

We are committed to your privacy

Westwell collects a certain amount of personal information from customers and visitors to our website to ensure that we can provide you with a superior level of customer service and so that we can improve the way we run our business. Your privacy is our priority at Westwell and we go to great lengths to protect it, responsibly and in accordance with Australian law.

Collecting Information

Providing personal information is not a prerequisite for accessing the westwell.com.au website. It is however necessary when registering to receive information or providing feedback. In these cases, some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) and some is voluntary.

As is common practice on many corporate websites, we use a browser feature known as “cookies” which assign a unique identification to your computer and are typically stored on your computer's hard drive. This helps us to evaluate the effectiveness of our website, pinpoint issues and identify the areas that are most popular. With this knowledge, we can improve the quality of your experience with Westwell.

Storage and Security

Westwell.com.au has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible by authorised Westwell staff.

If you are visiting westwell.com.au from a location outside Australia, your connection will be via servers located in Australia. Your orders placed with westwell.com.au will be accepted and fully processed in, and shipped from Australia unless otherwise notified. All information you provide will be processed and securely maintained on our web servers and internal systems located in Australia.

Your personal information is not stored on or remotely accessible through our website or on servers whose specific function is for the internet.

Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We designed westwell.com.au to provide the most secure shopping environment possible. The westwell.com.au online store accepts orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology, such as Internet Explorer or Safari. This gives you the confidence of knowing that all orders you place are securely encrypted and protected, and remain confidential. . Westwell.com.au uses AUST Secure Certificates - one of the most trusted certificates available on the internet.

Use and Disclosure

Westwell does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect users of our website or the public.

We use the information gathered for processing your order, developing our website and for planning to improve our products and services for customers and visitors to the website. We may use the information you provide to inform you about new Westwell products or items of interest via email or post, provided you have indicated that you do not object to this. We try not to do this intrusively and you can choose to opt out of further newsletters or promotional material from us at any stage by clicking on the appropriate link clearly visible in emails from us. Alternatively you can contact us directly at support@westwell.com.au.

When you register to join a Westwell mailing list, the information we collect is used to communicate with you directly and help build a profile using your geographic location and any feedback you provide. We welcome your feedback and use your comments to improve our services. Feedback is not used for market research and is not stored with your customer registration details as collective data.

Integrity

Westwell has procedures in place to keep your information accurate, complete and up-to-date for the purposes for which it is used. You have the right to access and correct the personal information you have provided at any time. You can request a copy of your personal information by contacting support@westwell.com.au.

Questions

If you have any questions, comments or concerns regarding our privacy policy, please contact us:

Email: support@westwell.com.au
Phone: 1800 656 630